# Introduction ## Environment ### Our Carbon Footprint ### The Climate Pledge ### Investing in Innovation ### Nature-Based Solutions ### 100% Renewable Energy ### Sustainability Into Our Buildings ### Decarbonizing Transportation ### Managing Waste ### Improving Our Packaging ### Product Sustainability ### Sustainability in the Cloud ## Society ### Respecting Human Rights ### Employee Benefits ### Diversity, Equity, and Inclusion ### Employee Engagement ### Safety, Health, and Well-Being ### Supply Chain ### Supporting Our Communities ## Governance ### Corporate Governance ### Business Ethics ### Advocacy and Public Policy ### Partnerships # Appendix ## About This Report At Amazon, we are committed to and invested in sustainability because it’s a win all around—it’s good for the planet, for business, for our customers, and for our communities. Our 2021 Sustainability Report builds on our sustainability progress over the last decade—particularly since we co-founded The Climate Pledge in 2019 and announced our commitment to achieve net-zero carbon emissions across our business by 2040. This report includes our work on a wide range of Amazon commitments and initiatives to support our employees, our supply chain partners, and the communities where we operate around the world. All financial figures are reported in U.S. dollars ($), unless otherwise stated. ## About Amazon Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. ## Delivering Progress for the Planet In 2019, we co-founded The Climate Pledge and made a commitment to achieve net-zero carbon by 2040—10 years ahead of the Paris Agreement. We invited others to join us and there are now more than 300 businesses and organizations across 51 industries and 29 countries that have signed the Pledge. ## Delivering Progress for People Our ability to be a force for change on behalf of our planet relies on diverse perspectives from smart, passionate, and committed people from all backgrounds. ## Every day at Amazon We ask ourselves, “How can we make this product, this service, or this experience better for our customers?” We continually seek ways to challenge ourselves and improve how we deliver for our customers, support our employees, and accelerate the pace of innovation. ## Our Business As part of our mission to be Earth’s most customer-centric company, we are committed to building a sustainable business for our employees, customers, and communities, including the people that support our entire value chain. ## Our Operations We offer access to a wide selection of products sold by us and by third parties across dozens of categories. ## Our Communities We leverage our scale and assets for good to support charitable organizations and strengthen communities where our employees and customers live and work. ## Our Supply Chain Our approach is designed to drive engagement with suppliers that meet our expectations for respecting human rights, providing safe and inclusive workplaces, and promoting a sustainable future. ## Our Customers We serve our primary customer sets in various ways and are constantly aiming to offer lower prices, better selections, and more convenient services.